Effective 15 September 2026
1. Who we are
Smart Station Solutions (“SSS”, “we”, “us”) is a technology company headquartered in First Al Sheikh Zayed, Giza Governorate 11835, Egypt. Among our services, we build and operate smart community platforms — resident mobile applications, administration portals and gate-access integrations — for property developers and community operators.
This policy covers those platforms, the WhatsApp messages we send on their behalf, and this website.
2. Our role
When you use a community platform, the community operator (the developer or management company of your community) decides why and how your data is used. SSS processes that data on the operator’s behalf and following its instructions. Each community app also shows its own privacy policy in the app, which applies alongside this one.
3. Information we process
On community platforms
- Identity & contact: name, national ID or passport details, date of birth, email address, mobile number, profile photo.
- Residency: your unit and community, your role (owner, tenant, family member, delegate, staff) and related history.
- Access & security: gate entry and exit records (face recognition, QR codes, licence-plate recognition), visitor passes you create, and emergency alerts including device location at the time of the alert.
- Vehicles: licence plates and related documents registered for gate access.
- Requests & bookings: complaints, service and permit requests, reservations, and anything you attach to them.
- Payments: invoice and payment history. Card payments are handled by our payment gateway; we do not store full card numbers.
- Technical: device model, operating system, app version, crash reports and push-notification tokens.
On this website
This website has no user accounts, forms or advertising trackers. If you email or call us, we use what you send only to respond to you.
4. How we use it
- To verify identity and a person’s right to access a community.
- To grant gate access and issue visitor and guest passes.
- To handle requests, bookings, reservations, invoices and payments.
- To send verification codes, entry passes and account, billing and community notifications.
- To respond to emergency alerts.
- To keep the platforms secure and reliable, including de-identified diagnostics.
- To meet legal obligations.
We do not sell personal data and do not use it for advertising.
5. WhatsApp messages
We send notifications through the WhatsApp Business Platform operated by Meta, from our official number +20 100 822 2535. These include verification codes, entry passes, reservation invitations and updates, and account notices.
- We message only numbers that you, or your community operator on your behalf, have provided for that purpose.
- The number is used for automated notifications only. Messages sent to it are not read by a person; you will receive an automatic reply pointing you to the right contact.
- We keep delivery records (such as the recipient number, message type and time) to confirm that notifications were sent.
- Meta processes message data as the provider of WhatsApp, under its own terms and privacy policy.
To stop receiving WhatsApp notifications, contact your community’s customer service or email Info@ssseg.com. Some messages, such as verification codes, are needed to sign in, and your community may offer email instead.
6. Who we share it with
We share personal data only as needed to run the service:
- Your community operator and its authorised administrators, on a need-to-know basis.
- Meta (WhatsApp) — to deliver WhatsApp notifications.
- Hikvision systems — to provision access permissions on the community’s gate hardware, running on the community’s own servers.
- Paymob — to process online payments.
- Google Firebase — for push notifications, crash reporting and, where enabled, ID document scanning.
- Email delivery and cloud hosting providers — to send transactional email and host the platforms.
We disclose data to authorities only when legally required.
7. How long we keep it
- Account data: while you remain a registered user of your community, and for a reasonable period afterwards to meet legal and financial obligations.
- Gate access logs: for the period set by your community operator for security and audit purposes.
- Invoices and payments: as required by applicable accounting and tax law.
- De-identified diagnostics: may be kept without a time limit.
8. Your rights & data deletion
You can view and update your information in your community app, or ask your community operator to do so.
To request deletion of your data:
- Use Delete account on the Profile screen of your community app; or
- Email Info@ssseg.com with the subject “Data deletion request”, including your name, mobile number and community.
Requests are reviewed within 30 days. Once approved, we anonymise your identity (name, email, phone, photos and ID documents) and remove your face data from the gate hardware. Records that must be kept for legal, financial or audit reasons are retained in anonymised form. You will be told when the deletion is complete.
9. Security
We protect data with encrypted connections, encrypted storage of sensitive identifiers, access controls and audit logging on administration portals, and monitoring for unauthorised access. No system is completely secure; if a breach affects your personal data, we will notify you and the relevant authorities as required by law.
10. Changes & contact
We may update this policy as our services change; the effective date above shows the latest version.
For any privacy question or request, contact Info@ssseg.com, or write to Smart Station Solutions, First Al Sheikh Zayed, Giza Governorate 11835, Egypt.